Shipping & Returns

Shipping & Returns Policy

At California Home Spas & Patio we pride ourselves in providing the largest selection of products that you can customize to fit your needs. As such, many of our products are custom order. Even with the largest selection of outdoor products in Southern California, there are more options from which you can choose than we can fit in one store. No matter what the order is, however, we will be able to get it to you in a timely manner. The following are our Shipping & Return policies.

Shipping

  1. California Home Spas & Patio offers Free Delivery & Setup on orders in Los Angeles & Orange Counties.
  2. Free Shipping is also offered to the contiguous United States.
    1. Any order(s) not within Los Angeles & Orange County are not eligible for free setup.
  3. Average delivery time is between 4-8 weeks.*
  4. A person(s) authorized to accept shipment must be present at the time of delivery for all order(s).
    1. It is the responsibility of the customer to check for and report any damages to the shipping container and/or product(s) at the time of delivery.

*Delivery times are subject to change based on in-store availability and the manufacturer(s) of the ordered product(s).

Returns

    1. California Home Spas & Patio accepts returns on all product(s)
      1. California Home Spas & Patio is not liable for incorrect orders. It is the customer’s responsibility to check for correctness when placing an order.
      2. The customer is responsible for the cost of return freight and a restocking fee equal to 50% of the total cost of the order for all returns not pertaining to an incorrect or defective product(s).
    2. California Home Spas & Patio will accept returns free of charge to the customer for any and all orders containing:
      1. Damaged or defective products*
      2. The incorrect product(s) that is listed on your receipt or invoice the item, free of cost.
    3. Customers that receive an incorrect or defective product(s) are not liable for return freight or the cost of shipping for the replacement part(s) or product(s).
    4. In the event that the customer does receive damaged, defective, or the incorrect product(s), please take photos and contact California Home Spas & Patio directly.
      1. To contact California Home Spas & Patio, please visit our Contact Us page.

FREE WHITE GLOVE DELIVERY AND SETUP

Here at Cal Home Spa, we offer high-quality outdoor products that are affordable and convenient. And to ensure that your experience is as stress-free as possible, we offer free delivery on nearly all of the products we offer, and take it one step further by offering white glove delivery and set-up.

We take care of it all. We get your product to your home or business, and then our trained professionals will un-box your products, carry them to your desired location, assemble them, and get them ready to be used. Before our installers leave, your product will be tested to ensure everything is working as it should and everything will be tidied up so that you will never know anyone was there. All you need to do is enjoy your new purchase.

INDULGE WITH CAL HOME SPAS

You deserve the very best, and Cal Home Spas is here to offer it to you. With 51,000 square feet of quality products, no other supplier can match our selection. With the best brands, expert service, unbeatable prices, and white glove delivery and set-up, there is no other choice in town that matches Cal Home Spas. Stop in today and discover what your outdoor oasis can be.

BUY IT NOW. ENJOY TODAY!

We strive to create terms that support your current purchasing needs without adding undue strain to your budget further down the line.

LOWEST PRICES GUARANTEED

Find any other Southern California retailer selling the same product at a lower price, we’ll match that price, or beat it.

Kelvin Y.

Thousand Oaks, CA
5/3/2016

“Another great experience from CA Homes Spas and Patio.  We decided it was time to update our tired patio furniture.  We shopped around to compare and measure quality and price.  This store has the best quality stuff and the prices are competitive with many stores who sell much lower quality product.  What really impressed us was that this store is so large that they had the inventory in their warehouse and delivered it the following week.  Other higher-end stores we shopped at would have to order it and promised it 6-8 weeks away.  We vacationed in our backyard last weekend.  The delivery crew was professional, polite, and timely.  Jeff was our salesperson and was the most knowledgeable of the products and inventory of any of the stores we shopped.  This store also has the largest selection of patio furniture and everything else you need for the backyard.  This is a very cool store.  I shop around because I don't want buyers remorse but after 2 great experiences here, I've just been wasting my time.  It's quite a drive for us from Westlake Village but well worth it.  Thank you!”